We have tried to provide as much information on our website as possible. However, here is a list of the most common questions (with relevant answers) that we’ve been asked over the years. If there’s anything we’ve missed, just send us a quick email and we’ll respond promptly.

How can you provide a quote without seeing my kitchen/bathroom?

How can you provide a quote without seeing my kitchen/bathroom?

We understand how frustrating it can be dealing with some trades companies. You spend a lot of time talking with them and providing information only to receive a quote that is not what you were expecting and you’ve wasted a whole lot of time getting to that point. We are able to give you a very good approximation of how much a new kitchen or bathroom will cost by you providing answers to some simple questions that should not take more than one minute to complete. This allows you to plan your budget accordingly and before we visit you to discuss design options and measure up, you know how much the project is going to cost. Our instant online quotes are as accurate as we can make them and finalised quotes will be subject to change if there is additional work like removing walls that we have not allowed for. We would be happy to discuss this over the phone or email if you would like us to provide a quick answer for your budget.

What happens if I source my own kitchen from elsewhere, can you still fit it?

Yes. Using our instant online quote generator, you can select the fitting only option to get a quote for this.

How do I know what my new kitchen or bathroom might look like?

We will provide you with a 3D computer visualisation of your chosen design(s) for you to see before you commit to anything.

Why should I use Home Story when I can go straight to a large chain retailer with a showroom?

Firstly, you will make huge savings on the same kitchen or bathroom by buying through us. We can buy any kitchen or bathroom that you have seen elsewhere but at a significantly reduced price (our overheads are significantly lower than the large chain retailers!). We will also provide you with a much better level of service. You will have a direct line to dedicated office based Home Story account manager as well as to the Projects Manager who will be overseeing your installation. We will not be beaten on price or level of service.